Contact Us

Are you looking for the manufacturer of Bahco tools: Bahco?

WE ARE NOT THE MANUFACTURER! They are great, we are small. We are a retail website run by Bahco fans. We are not Bahco. They are the proud engineers, executives and workers that design and build these awesome Bahco tools. Can you tell we love Bahco?

Looking for a quantity discount?

Our order system offers quantity prices on everything we sell: order more than the indicated quantity of that product and your price will automatically be adjusted downward. (How low can we go!) Please do not ask for special pricing beyond this, our prices are so low that the only additional deal we can offer is our incredibly low shipping charges. Wow! Look at that! How can we afford it?

Wondering when your order will ship?

Sit down and relax (Ahhh!) and let us do the worrying for you. (We are way more obsessive/compulsive than you!) We have problems sleeping unless we ship every order as soon as we possibly can. You will be notified by email of any unusual delay. We have a big incentive to ship quickly - you don't get charged until we ship your order!

Looking for our phone number?

We're sorry, but time we spend answering the phone is also time we can't spend packing tools for shipment. We don't have expensive switchboards and phone menu systems and receptionists and all that mumbo-jumbo. Around here, the CEO might be the one packing your order! Use our contact form below, and when the CEO is done packing, he'll read your question or comment and if necessary he'll answer you back. Can you get service like that anywhere else? Wouldn't you rather have direct email communication with someone who can answer your questions or solve your problem, instead of talking on the phone to some "customer service" drone who knows nothing and cares less?

Looking for a replacement part?

Visit our Bahco parts easy index. We have detailed pictures of almost every part that Bahco makes, and every part is indexed and cross-referenced by model, so everything is easy to find.

Thinking of requesting a catalog?

Sorry, but we don't have a catalog. Catalogs went out with the twentieth century! The web is where it's at, hep cat! Our website features every product we sell, is constantly updated, and has lower prices than any old-fashioned catalog. We only accept orders on-line - not by fax, telephone, mail, telegraph, or pony express. By not printing and mailing a catalog, by not having lots of phones, we can keep our costs much, much lower and we pass those savings on to you. If you really, really, really must have a catalog, try printing our product pages - but for the latest great deals on Bahco pruners, make sure you check our website often.

Is there anything we haven't thought of?

We are always looking for hints, comments and suggestions. Is anything hard to understand? Or maybe there is some problem you are having with our website. Please tell us so we can make our company better.

Please fill out this form and we will consider your comments and try to answer any questions:

The Bahco Store: We Work for You

We are huge fans of Bahco products. We are pleased to be able to offer them for sale on the Web, and we have tried to present all the information and resources we can find. We know that Bahco pruning and cutting tools are a world leader in terms of quality, reliability and life span. Bahco tools are of such high quality that we are proud to offer an exclusive life-time limited warranty on everything we sell. This warranty applies only to Bahco Store customers and only to products purchased from the Bahco Store.

The Bahco Store is an independent retail website: a division of Luminous Chao, Inc. Founded in 1996, Luminous Chao is a visionary Internet business and development company with thriving e-commerce websites. Our e-commerce stores bring you only the best retail products and sales support. We only sell products that we feel are among the very best in their field.

Luminous Chao is a new kind of business, a retailer that keeps costs extremely low by relying completely on the Web and computers as a means of managing, marketing, communication, and customer service. We love our business, and we hope you will too.

About Bahco

Bahco represents more than 100 years of tool making innovation, craftsmanship and excellence. Sandvik Saws and Tools, which later became known as Bahco, produced the first handsaw in 1886. When Snap-On acquired Bahco in 1999, it brought together two suppliers that are acknowledged leaders in their respective fields.

Over the years, Bahco has earned an international reputation among industrial and professional tool users including carpenters, builders, arborists and craftsmen and leads to the world’s most advanced tool design process.

Now, with Bahco, all these rich heritages for innovation, quality, service and uncompromising standards are brought together into a single organization. And with Bahco’s reputation for service and success, you can be assured this new line is backed with all the resources and commitment needed to keep customers satisfied.