Policies

Shipping

Total Ordered	Shipping & Handling
$10.00 or less	$4.95
$10.01 to $100.00	$6.95
more than $100.00	$9.95

Most orders are shipped within one business day. Most orders arrive within 5 business days. Business days are days on which most businesses are operating - i.e. week days excluding holidays.

We ship using United States Postal Service (for packages under 2 pounds and shipments to PO boxes, APO/FPO addresses, US Territories, Alaska and Hawaii) or UPS (everything else). We cannot ship orders to non-US addresses.

Orders containing items more than 4 feet long (oversize orders) can not be shipped by U.S. Mail or outside the 48 contiguous states.

Your order will be shipped as soon as possible. Most orders are shipped on or before the next business day. It is rare, but unavoidable delays may occur. You will be notified by email of any unusual delay.

Gift shoppers: we never include a receipt, invoice or any pricing information with the package.

Lost or Damaged Shipments

If your order is lost or damaged during shipping, please contact us immediately. Do not ship damaged items back to us: this must be handled by the shipping company. If you send damaged items back to us you will not receive a refund or replacement.

This is very important: to receive a refund or replacement of damaged items, make sure you contact us about any damaged shipments and let us handle getting the items picked up.

Returns and Exchanges

Returns are no problem! All items purchased from the Bahco Store have a thirty-day 100% money-back guarantee. Send any unwanted items back to us for a full refund. We will find them a new home.

Exchanges are easy, too. Return the items you do not want (they must have been purchased from the Bahco Store) for a refund and order the items you do want from this web site. Now that's easy!

Of course, return shipping charges are not covered by our refund.

Returns must be accompanied by a copy of the packing slip, without exception. So save your paper work, please.

Send returns to the following address:

The Bahco Store - Returns Department
a division of Luminous Chao, Inc.
836 Arlington Heights Rd #346
Elk Grove Village, IL 60007

Please insure the package. If it is not insured and it is lost or damaged, we cannot process your refund.

Our Exclusive Warranty

The Bahco Store is proud to offer our own limited life-time warranty on everything we sell. All products purchased from the Bahco Store are warranted against defects in material and workmanship for the life of the product. This warranty is offered exclusively by the Bahco Store for our customers only.

This warranty is limited to repair or replacement upon return of the damaged item to the Bahco Store. We will repair any tool that proves to be defective in materials or workmanship. If a defective tool is not possible to repair, we will replace it.

This warranty does not cover damage due to rust, abuse, mishandling, or normal wear.

Warranty claims must be accompanied by a copy of the packing slip, without exception, so save that paper work!

Send your item to the following address:

The Bahco Store - Warranty Claims
a division of Luminous Chao, Inc.
836 Arlington Heights Rd #346
Elk Grove Village, IL 60007

Please insure the package. If it is not insured and it is lost or damaged, we cannot process your warranty claim.